Cancellation Policy

Life can get busy and things can come up last minute, however cancellations and no-shows can have an enormous impact on a small business.

We require a minimum of 24 hour notice for all appointment cancellations and changes. We send appointment reminders via email and text messages 24 hours in advance of your appointment and endeavour to confirm your appointment time to avoid cancellation fees.

Should you not provide us with the 24 hours’ notice, a 50% cancellation fee will be charged. Clients who do not show to their appointments will incur the cancellation fee of the appointment.

Gift Vouchers

Our Gift Vouchers are valid for a period of 12 months from the date of purchase and are not redeemable after this time.

They are not redeemable for cash under any circumstance, non-refundable and non-transferable to third party.

Our Gift Vouchers may be used on any service or product. They must be presented at time of treatment to be valid – we are unable to honour lost or stolen vouchers.

Gift Certificates can be purchased in the clinic, via phone or through our website.